How it works
AI Voice Agent, step by step
The AI Voice Agent is a block in your call flow. When a call reaches it, it answers with your greeting, understands why the person is calling and handles routine requests on its own, day or night.
01
Connect it to “If no answer”
Drop the AI Agent block after Dial, so it only takes calls your team couldn’t answer.
02
Write the greeting
Set what the agent says first, choose a voice and decide when it should hand over to a person.
03
It answers, every time
Callers are never left ringing. Every agent call shows up in Calls with its full history.
Why teams use it
No missed calls
Every caller gets an answer, after hours and at peak times.
People first
Your team always rings first; the agent is the safety net.
Hand over to a person
Complex calls go to a teammate with the context of the conversation.
Live in minutes
No code: it’s a block in the call flow you already use.
Works together with
Questions
Does the agent replace my team?
No. It sits behind your team in the call flow and only answers calls nobody could pick up.
How is it billed?
Per agent minute, from your balance, on top of the call minutes. See Pricing for the current rate.
Can callers reach a person?
Yes. Allow hand-over in the agent’s settings and it passes the call to your team when asked.