Who it’s for
Built for the way you work
Independent shops and online stores whose customers call about orders, stock and opening times.
Rush hours
The phone rings when the shop is full.
The same questions
Opening times, delivery status, stock.
Lost sales
Unanswered calls are customers who buy elsewhere.
How a call goes with Tocaller
- 1
A customer calls to ask about an order.
- 2
It rings the staff on the floor; everyone is busy.
- 3
The AI agent answers and helps with the routine question.
- 4
Anything else is passed to a person or waits for a call back.
Recommended setup
- A store number
- Dial the team on shift
- AI agent on “If no answer”
- Call reports to see the busy hours
Features you’ll use
Questions
Can I see when most calls come in?
Yes. Call reporting shows calls by hour and day so you can staff the busy times.