Tocaller Updates

What’s new in Tocaller

Every release since launch: new call flow blocks, agents and roles, transcription and the AI voice agent. We ship something new every few weeks.

Releases
14
New features
10
Improvements
4
Call FlowsAgentsTranscriptsAI Agent

October 2026

  1. Summary

    ImprovedAI

    AI agent hands calls over to your team

    When a caller needs a person, the AI agent now passes the call to a teammate together with a short summary of what was said.

    • Choose who receives handed-over calls
    • Summary shown to the teammate before they answer
    • Handover is logged in the call history
    Learn more
  2. AI Agent

    NewAI

    AI Voice Agent block in Call Flows

    Drop the new AI Agent block after Dial and it answers every call your team couldn’t pick up, day or night.

    • Write the greeting in your own words
    • Pick a voice for your agent
    • Every agent call shows up in Calls
    Learn more

September 2026

  1. HelloCześćHola

    ImprovedAI

    Transcripts in the language that was spoken

    Transcription now detects the language of each call automatically, so mixed-language teams get accurate text without any setup.

    • Automatic language detection
    • Speaker turns shown side by side
    • Copy the transcript in one click
    Learn more

August 2026

  1. greeting.mp3

    NewCall flows

    Playback Audio block for custom greetings

    Upload your own greeting or hold message and play it anywhere in a call flow.

    • Upload MP3 or WAV files
    • Reuse the same audio in many flows
    • Preview before saving
    Learn more
  2. 94% answered

    NewTeam

    Call reporting dashboard

    See how your phone line performs: answered and missed calls, busiest hours and how each agent is doing.

    • Answered vs. missed calls by day
    • Busiest hours at a glance
    • Per-agent call counts and talk time
    Learn more

July 2026

  1. Aa

    NewAI

    Call Transcription

    Recorded calls are now turned into text automatically. Read a five-minute call in thirty seconds and find what was promised.

    • Transcribed right after the call ends
    • Transcript and recording side by side
    • Nobody has to press anything
    Learn more

June 2026

  1. ImprovedCalls

    Calls & Contacts, rebuilt

    The call history is faster and easier to scan, and every caller can now be saved as a contact with notes.

    • Filter by missed, answered and outgoing
    • Save callers as contacts
    • Call back in one tap
    Learn more
  2. +48 22 307 18

    NewCalls

    Outbound dialer

    Call customers from your business number right in the browser. Keypad, recent calls and contacts live in one place.

    • Customers see your business line
    • Recents and Contacts tabs
    • Outgoing calls logged automatically
    Learn more

May 2026

  1. REC 02:14

    NewCalls

    Call recording

    Choose which numbers record their calls. Recordings are attached to the call and play back from the history.

    • Turn on per number
    • A periodic beep tells both sides
    • Playback right from Calls
    Learn more

April 2026

  1. ImprovedCall flows

    Ring groups in the Dial block

    Dial several agents at once or one after another. The first one to pick up gets the call.

    • Ring all or ring in order
    • Set how long each agent rings
    • Connect “If no answer” to the next step
    Learn more

March 2026

  1. OwnerSupervisorAgent

    NewTeam

    Agents and team roles

    Invite the people who answer your calls. Each user gets a role (Owner, Admin, Supervisor or Agent) that controls what they see.

    • Invite teammates by email
    • Four roles with clear permissions
    • Assign numbers to agents
    Learn more
  2. 123456789

    NewCall flows

    Business Hours and Menu blocks

    Handle calls differently when you’re open or closed, and let callers press a key to reach the right team.

    • Weekly schedule with time zone
    • Keypad menu for callers
    • Separate path for after-hours calls
    Learn more

February 2026

  1. IncomingDial · SalesVoicemail

    NewCall flows

    Call Flows builder

    Design what happens when someone calls, with visual blocks you connect in the browser. No code, no technician.

    • Start with an Incoming Call block
    • Dial and Voicemail blocks
    • Changes apply to the next call
    Learn more
  2. +48 22 307 18 90Sales line · LocalLocalToll-free

    NewNumbers

    Tocaller launches: business numbers in minutes

    The first version of Tocaller is live. Pick a business number, assign it to your team and take calls in the browser.

    • Local and toll-free numbers
    • Calls in the browser, no hardware
    • Pay from your balance
    Learn more

Run every call from one place

Get a business number, set up your call flow and invite your team in minutes.