How it works
Call flows & routing, step by step
A call flow is the path a call takes after someone dials your number. You connect blocks in a visual editor; each block has outputs like “Open”, “Closed” or “If no answer”.
01
Start with Incoming Call
Every flow starts when someone calls your number.
02
Add the blocks you need
Business Hours, Menu, Dial, Playback Audio, Voicemail and the AI Agent.
03
Save and it’s live
Changes apply to the next call. Test by calling your number.
Why teams use it
Right person, first time
Menus and ring groups send callers straight to the right team.
Open and closed
Handle calls one way during business hours and another after.
Never a dead end
Voicemail or the AI agent catch calls nobody answered.
Change in seconds
Edit the flow in your browser; no hardware, no technician.
Works together with
Questions
Do I need technical skills?
No. You drag blocks and connect them; the editor shows exactly where each call goes.
Can I have different flows per number?
Yes, each number has its own call flow.