Who it’s for
Built for the way you work
Support and customer success teams who solve problems on the phone and need context fast.
Queues at peak times
Callers give up when everyone is busy.
Lost context
Agents don’t know what was said on the last call.
After-hours calls
Problems don’t stop at closing time.
How a call goes with Tocaller
- 1
A customer calls the support line and presses 2 for technical help.
- 2
The call rings the support team; the agent sees the caller’s full history.
- 3
At peak times, unanswered calls go to the AI agent instead of ringing forever.
- 4
The recorded call is transcribed so the next agent knows exactly what happened.
Recommended setup
- A support number with a menu
- Business hours with an after-hours message
- AI agent on “If no answer”
- Recording and transcription on
Features you’ll use
Questions
Can I route by topic?
Yes. Use a Menu block (“Press 1 for billing, 2 for technical help”) and connect each option to a different group.