Every new ToCaller account starts with a 7-day free trial. When it ends, you choose a plan and buy a license for each person who uses the workspace. Phone numbers and calls are paid separately, from the balance.
The free trial
- It lasts 7 days and starts when you create your account. Each account gets one trial.
- Your whole team can use the workspace during the trial, with no limit on the number of people.
- Nobody is charged automatically when the trial ends.
- We send you reminders 3 days and 1 day before it ends.
To see how many days are left, open Workspace settings → Plan. The banner shows Free trial: … days left.
Choose a plan
Only the workspace Owner can choose a plan.
- Open the workspace menu at the top of the sidebar and click Workspace settings.
- Open the Plan tab.
- Under Choose a plan, pick the Billing period: Monthly or Yearly.
- Under Number of licenses, choose how many people will use the workspace.
- On the Starter card, check the total and click Choose Starter.
- Complete the payment on the Stripe page.
Back in ToCaller you’ll see Payment received. Your plan will be active in a moment. If you close Stripe without paying, you’ll see Checkout cancelled. Nothing was charged.
Starter is charged when you buy it, even during the free trial, for exactly the licenses you choose. Each workspace has its own plan, so changing it doesn’t affect your other workspaces.
Need special terms for a larger team? The Custom card offers tailored pricing: click Contact sales.
How licenses work
- 1 license = 1 user, whatever their role, including the Owner.
- A pending invitation reserves a license. An expired invitation gives it back.
- If no license is free, you can’t invite more people: you’ll see No licenses available. Buy more Starter licenses to invite people.
- If a workspace has more members than licenses, the Owner keeps access first, then members in the order they joined. The others stay in the workspace with a Needs license badge but can’t use it until you buy more licenses. Nobody is removed.
Change the number of licenses
On a live Starter plan, open Workspace settings → Plan, change Number of licenses and click Update to … licenses. You’ll see Licenses updated to …. Your next invoice reflects the change. You can’t go below the number of licenses in use by members and pending invitations; remove people first.
What the plan doesn’t include
Your plan covers licenses only. Phone numbers, call minutes, call recording and other usage-based services are charged to the workspace balance. See Add funds to your balance.